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Returns Policy

At Moto-Classic, we aim to ensure that our customers receive the correct high-quality parts for their classic motorcycles. If you are not satisfied with your purchase, please review our return guidelines below.

Returns Window and Condition

• 30-Day Period: Items may be returned within 30 days from the date of delivery.
• Item Condition: To be eligible for a refund, items must be unused, in their original packaging, and include all component parts and promotional items received.
• Exclusions: Certain items, such as those made to measure or specifically cut to requirement, may be excluded from the 30-day return policy unless faulty.

Responsibility for Shipping Costs

Shipping costs for returns are determined by the reason for the return as follows:

 

Return Reason	Responsible Party for Shipping
Faulty items or company errors (e.g., wrong part sent)	Moto-Classic
Customer ordered the wrong part	Customer
Order cancelled after the item has shipped	Customer

Faulty Items or Company Errors

If an item is found to be faulty within 30 days of purchase or if we have made an error in your order, Moto-Classic will cover the return postage costs. This may be provided via a prepaid postage label or by reimbursing the buyer for funds used to purchase their own postage.

Customer Errors and Cancellations

• Incorrect Orders: If you accidentally ordered the wrong part, you are responsible for the cost of returning the item to us.
• Late Cancellations: If you choose to cancel an order after it has already been dispatched for transit, you will be liable for the initial shipping costs and the costs associated with returning the item.

How to Initiate a Return

To initiate a return, please contact our support team at moto-classic Support.

 

1. Notification: Report any discrepancies or faulty items immediately.
2. Documentation: Please provide your original invoice and details of the return request.
3. Packaging: Ensure the item is securely packed to prevent damage during the return transit.
4. Inspection: Refunds will be issued once the item has been received and inspected to ensure it meets our condition requirements.